The Vice President of Operations will focus on strategic planning, operational goals and initiatives as well as direct and manage the patient care related shared service delivery operations and services of Care Synergy and its Affiliates in support of their goals. The position will develop, implement and provide direction and management of patient care related shared services, group purchasing and group contracting as well as other initiatives to benefit the Affiliates. The Vice President of Operations will assure that the patient related shared services and operations are provided in a professional manner and will positively impact and improve operational variables such as cost, quality, and delivery time as well as meeting all relevant agency, accreditation, state, and federal regulatory, statutory or other requirements. Maintains effective communication with all departments and colleagues within the organization and its Affiliates, as well with appropriate business associates, vendors and industry personnel. Utilizes strong planning, problem solving skills and demonstrates the ability to lead special projects and strategic initiatives to fruition in collaboration with the Affiliate organizations.
KEY REPORTING RELATIONSHIPS
The Vice President of Operations through a direct reporting relationship reports to the:
Care Synergy President & CEO
Works in collaboration with the Care Synergy President & CEO, Affiliate Presidents, Affiliate Leadership Staff and others who are responsible for Care Synergy and the Affiliate organizations’ mission; and
The Vice President of Operations in its role shall collaborate extensively with the Affiliate Presidents and their Leadership Staff to assist them in achieving their mission, vision, organizational strategies and objectives as well as their financial goals.
Mission Driven - Alignment with Care Synergy and each Affiliate’s mission, vision, values, service philosophy and standards.
Education – Bachelor’s degree required, a Master’s degree preferred.
Experience – At least 5 years previous experience in a hospice organization or at least 10 years previous experience in another healthcare setting, preferably in a home health care, PACE or other Post-Acute organization. Demonstrated strong financial, healthcare and business acumen required. A minimum of ten (10) years’ progressive leadership experience in a hospice or other healthcare organization required. A minimum of five (5) years’ experience at a senior or Vice President of Operations level required. A clinical background preferred. Previous contracting experience required. Previous group purchasing experience required. Previous experience in acquisitions and integrations preferred.
Business Acumen - Exhibit executive bearing and sound business judgment; Possess an organizational focus and understand the perspectives of different functional and service delivery areas; Fully understand the business, regulatory and competitive environments of hospice and palliative care organizations; Understand and analyze financial and operational data and information in order to make sound business decisions; Make timely decisions, readily understand complex issues, and develop solutions that effectively address problems and accomplish results.
Results Orientation - Develop and achieve clear, realistic, and challenging goals that are aligned with targeted business results; Possess strong skills in prioritizing and aligning resources to achieve objectives and priorities; Demonstrate an ability to handle multiple and competing priorities simultaneously; Demonstrate an ability to overcome obstacles and challenges in order to meet or exceed the goals, initiatives and priorities.
Leadership - Self-motivated and able to lead and excel in a high pressured environment; Inspire and motivate others to organizational commitment and results; Project and behave as a professional and role model, establishing an environment of reliability, trustworthiness and responsibility; Hold oneself and others accountable for living the corporate values; Understand one’s own impact on situations and people.
Communication - Encourage direct and open discussions about important and challenging issues; Listen attentively and clarify information for understanding; Speak clearly and confidently, present ideas in a clear, concise, organized and persuasive manner; Written and verbal communications are logical, organized, and coherent using an appropriate business writing style including correct grammar, punctuation, and spelling.
Developing and Empowering Others - Motivate others to perform at their best; Promote effective teamwork and collaboration; Present clearly defined expectations and timely constructive feedback and encouragement on performance and results; Assume a supportive and guidance role in mentoring associates along a professional growth continuum; Recognize and reward associates’ achievements.
Accountability - Demonstrate a results oriented commitment, accepting responsibility for goal accomplishment within deadlines; Align resources to accomplish key objectives; Assign clear accountability for important objectives; Execute appropriate work-planning to address prioritization, resource needs and corrective actions.
Service Excellence Mindset – Models, leads, and motivates all associates to be excellent in our service philosophy, service standards and our service delivery to all of our customer’s not just patients and families.
Strategic Focus - Make significant contributions to the development and execution of Care Synergy and its Affiliates’ strategic plans; inspire, motivate and align associates to achieve the strategic vision and plans for Care Synergy and its Affiliates; and apply innovative thinking and creativity in tactical improvements and strategic execution.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds.
Care Synergy, formed in 2014, is the region’s largest end-of-life care network. Care Synergy provides mission support services for not-for-profit, community-based hospice and palliative care affiliate organizations serving Colorado’s Front Range. Care Synergy’s affiliate organizations continue to operate as distinct and independent, not-for-profit mission-driven hospice and palliative care organi...zations while working together to share best practices and serve more Coloradans along the Front Range.
Care Synergy better positions affiliate organizations to:
•Expand our geographic footprint of care delivery
•Share best practices and care for more Coloradans.
•Improving Quality Care and Patient/Family Outcomes
•Maximizing Operational Economies and Efficiencies
•Optimizing Strategic Positioning
On a stand-alone basis, Care Synergy provides mission support and operating activities, which principally include; Finance and Accounting, Payroll, Information Technology and Systems, Quality and Compliance, Human Resources, Risk Management, Contracting and Credentialing, Education and Training as well as other mission support services.
Care Synergy operates as a holding company, providing governance, management and mission support services, strategic and operational oversight for its Affiliate organizations.
Care Synergy Affiliates include: The Denver Hospice, Halcyon Hospice, Pathways Hospice and Pikes Peak Hospice and Palliative Care – all Colorado not-for-profit 501 (c)(3) corporations.