The Department Director is responsible and accountable to ensure that the Department Goals and Objectives are aligned with the Corporate Objectives and Strategic Plan. The Department Director is responsible and accountable to ensure that action plans are set in place to reach goals the organization should successfully attain for its strategy to succeed. He/she must deploy the resources and develop the goals to ensure employees understand the intent of the Strategic Plan / Operational Plan. He/she must pursue higher levels of organizational and human performance to include quality, productivity, and time performance concerns. He/she must ensure employees’ well-being and develop employees’ talents to adopt ideas, new processes, new technology, and new products so as to ensure successful innovation.
Understands system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance. Understands or demonstrates understanding of strategic planning, research, and development and analysis processes that do not normally imply formal sequences of steps. Further understands or demonstrates understanding that high-performance work approaches are necessary to align the organization's efforts, as evidenced by improved customer relations' focus, quality initiatives, financial performance, and operational performance.
Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
Ensures new ideas are adopted and implemented to continually support the healthcare mission while successfully accomplishing those goals the organization must attain for its strategy to succeed. Ensures employees share knowledge, understand decisions and the reasons why decisions are made and implemented.
Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change.
Develops a cohesive team as demonstrated by opinion survey, department survey results, exit interviews, retention strategies, operational measurements and performance measurements developed by the department. Ensures team morale is high and positive so that team members are focused on accomplishing business results.
Develops action plans (organizational-level drivers) derived from the short-term and long-term strategic planning process. Action plans are set to accomplish those goals the organization should achieve if its strategy is to succeed. Objectives and goals are created specific to the operational department(s) so that there is effective organization and department-wide understanding and deployment.
Develops cross-functional business solutions to meet the needs of customers (physicians, patients, employees, and other departments).
Develops quantifiable input, output, and performance dimensions of products, processes, services, and financial and operational performance measures, so that action plans can be developed to accomplish goals which improve customer performance.
Develops skills and abilities of self and team members so that they are aligned with corporate strategies and objectives, operational objectives, departmental objectives, and individual goals. Develops Individual Development Plans with employees to enhance their development and the performance of the organization. Provides learning opportunities to help employees acquire the competencies that will be required for future success.
Ensures employees understand customer-focused performance relative to measures and indicators of customers’ perceptions, reactions, and behaviors; and creates measures and indicators of product and service characteristics that are important to customers (physicians, employees, department, and other organizations). Performance Criteria a. Promotes the customer service initiative with department staff.
Bachelor's degree in Nursing OR previous experience directing a home health/hospice department or agency.
Master's degree in Nursing or healthcare administration field preferred.
Five year's experience of healthcare management required.