Are you looking for a new, exciting and unique opportunity to work “hands off” as an Certified Pharmacy Technician (CPhT), Licenced Practical Nurse (LPN), Emergency Medical Technician (EMT), Paramedic or First Responder FROM HOME? SafetyCall International (SCI) may have just what you are looking for! SCI is currently seeking full-timeCPhT/LPN/EMT/Paramedic/EMRs to work as a Health Information Specialists from home for our 24/7 medical and adverse event contact center. We offer competitive pay, a comprehensive benefits package and a positive and engaging culture! https://safetycall.com/about/
The Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.
This position is remote from home.
Day/Evening: Shifts are 8 1/2 hours and will vary between the hours of 8AM-8PM CST. The workdays will vary and will include weekends (typically 2 full weekends per month) and some holidays. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 3-4 weeks will be mainly regular business hours for training.
Float: Shifts are 8 1/2 hours and will vary based on contact center needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2 full weekends per month) and some holidays. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 3-4 weeks will be mainly regular business hours for training. Float positions receive a shift differential due to the flexibility required.
No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.
Current Licensed Emergency Medical Technician (EMT), Paramedic, Emergency Medical Responder (EMR), Advanced Emergency Medical Technicians (AEMT) in good standing.
1+ years’ work experience as license above.
1+ years’ experience with customer service, either in person or via the telephone strongly preferred.
Demonstrated high attention to detail and critical thinking skills.
Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
Ability to work varying shifts as described.
Ability to maintain regular and punctual attendance.
Ability to deliver high quality customer service with patience and compassion.
Ability to work cohesively as part of a team.
Remote Agent Requirements
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mbps download speed and 5mbps upload speed and a landline phone. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
Interested candidates should submit their resume and cover letter or introductory email to email@example.com. Introductions should include which schedule is of interest, your availability and any scheduling restrictions. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.
We look forward to hearing from you!
Internal Number: HIS
About SafetyCall International
SafetyCall is a 24/7 multidisciplinary health care practice that provides manufacturers in various industries with adverse event management, regulatory reporting services, post-market surveillance, customer service and consulting services nationally. Our staff includes pharmacists, toxicologists, veterinary toxicologists, nurses, emergency medical technicians/paramedics, pharmacy technicians, health information specialists, veterinarians, certified veterinary technicians, regulatory specialists and other trained professionals. SCI offers competitive pay and a comprehensive benefits package, a fun work environment with many perks including casual dress and complimentary onsite fitness center, experience in a fascinating field, and the ability to work from home for qualified candidates.