SOCIAL WORKER (GENERAL CAREGIVER SUPPORT PROGRAM COORDINATOR)
Veterans Affairs, Veterans Health Administration
Location: Altoona, Pennsylvania
Mental Health/Social Services
Internal Number: 613444800
Primary responsibilities are to provide clinical evidence-based services and interventions; program development; caregiver, Veteran and staff education on caregiver issues; community outreach; resource development; continuous quality-improvement activities and evaluation/consultation. The incumbent will function in support of caregivers, Veterans and family members throughout the Medical Center and in the community and will support the development and implementation of General Caregiver services Screening and Assessment The incumbent develops and implements the General Caregiver Support Program specific to his/her area of assignment and ensures compliance and collaboration with local facility and the VA Central Office Caregiver Support Program initiatives. He/She administers information and analytical systems to evaluate and enhance the quality of service provided to caregivers, families and Veterans. The incumbent develops and implements information systems to track service activities including visits, referrals, caregiver demographics, equipment utilization and caregiver and Veteran satisfaction. He/she also develops implements and evaluates clinical guidelines and protocols to establish appropriate utilization of services. Identify and assess caregiver stress/burden and the development and application of directed clinical treatment interventions. He/she advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. The incumbent creates educational tools, develops programs and implements training focused on specific caregiver needs/issues. He/She provides education and in-service training to VAMC employees, Veterans, families and caregivers. The incumbent provides ongoing consultation and support to colleagues regarding caregiver support and develops and facilitates caregiver support groups (face-to-face or VANTS telephone line) and educational programs. He/She distributes educational materials provided by VA, local, state and national caregiver organizations. Conducts caregiver and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress and social needs as treatment issues. He/She uses professional judgment, including the knowledge of normal and abnormal behavior, in daily interactions with caregivers and the Veterans they care for. Coordinates with other disciplines within the medical center to maintain the Veteran Assessment Clinic, for the purpose of providing a comprehensive assessment for the veterans and caregivers in the General Caregiver Support Program and seeking assistance from the program The incumbent identifies the need for adaptive equipment and works with the interdisciplinary team to coordinate. He/she also assesses for home health and non-institutional care needs. Treatment Planning Develops achievable Veteran centric care/treatment plans and discharge plans (when indicated) in collaboration with the interdisciplinary treatment team, the Veteran, and family members/significant others. He/She addresses the unique needs of the Veteran including, homebound, frail, disabling/chronic conditions, end of life needs, and food insecurity. Responsible for educating the Veteran and/or caregiver of the availability of services and assist them in accessing appropriate/preferred resources. Resource Referral/ Development Provides referral to VA medical and mental health treatment and to other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs. If appropriate, he/she provides referrals or consults, or in some cases direct admission of a Veteran to other VA programs including but not limited to the Community Residential Care Program, Respite Program, Community Health Care Coordination Program, Hospice, Home Based Primary Care, Telehealth and Community Nursing Home Program. Crisis Intervention Provides crisis intervention services, seeking to address causation as well as presenting complaints. He/She makes rapid assessments and develop crisis management plans to return Veterans to a state of homeostasis including maintaining Veteran in the home, admission to acute, psychiatric, or short term/long term placements. Education/Health Promotion and Prevention Stays abreast of current federal and state legislation directed at assisting caregivers to continue providing caregiving in an environment that is safe for both themselves and the Veteran. The incumbent will maintain a knowledge base of current theory and treatment modalities by reading professional journals, attending conferences, clinic seminars and teleconferences, and materials distributed through VA and private sector sources. Advocacy Acts as an advocate on behalf of the Veteran when it serves the best interest of the Veteran/family. Administrative Duties The General Caregiver Support Coordinator coordinates the events and programs for the annual National Family Caregivers Month every November that includes announcement and advertising of month-long activities, mobilization of participants, educational sessions, caregiver recognition events and caregiver support programs. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Yes Telework: Available Virtual: This is not a virtual position. Functional Statement #: PD000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.