All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: 8AM - 5:00PM, Tuesday - Saturday
Location: 605 MONTGOMERY ROAD, Altamonte Springs, 32714
The community you’ll be caring for: AdventHealth Hospice Care
The role you’ll contribute:
The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to Hospice of the Comforter by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient
The value you’ll bring to the team:
Provides telephonic support to patient referral sources to initiate patient admission.
Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.
Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.
Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.
As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents
Communicates to Patient Care Managers – Teams, triage and account representatives of new referral and requests assignment to team. Documents team assignment in patient records.
The expertise and experiences you’ll need to succeed:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.
A. Education and Training: High School diploma or GED required. Associate’s degree (A.A.), preferred. An equivalent combination of education and experience may be substituted at the discretion of the Administrator.
B. Experience: Minimum of 3 years of administrative or clerical experience. Healthcare experience, call center experience or related is preferred.
C. Certificates and Licenses Required: No certification or license is required.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.