Career Center

Duke Homecare & Hospice Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient's physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions. Duke Home Health provides services in a patient's home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patient's home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient's doctor to monitor needs and treatment.

Work Week: Full-time 40-hour/week with opportunity for possible hybrid/remote work environment

JOB SUMMARY

 

The Quality Assurance Analyst is responsible for performing professional administrative duties related to assessing, planning, implementing, and evaluating performance improvement and regulatory compliance strategies of Duke HomeCare & Hospice (DHCH). In collaboration with the Director and with senior leadership, identifies, plans and executes activities to promote patient safety, performance improvement initiatives and to ensure compliance according to regulatory statues, policies and procedures

 

MAJOR JOB RESPONSIBILITIES

1. Develop, design and recommend strategies or activities intended to improve performance in clinical quality, patient safety, and regulatory compliance for all clinical programs of Duke HomeCare & Hospice. May directly implement or provide consultation to individual clinical programs in the implementation of improvement strategies.
2. Recommend to and/or participate with DHCH leadership in development of annual performance improvement, quality assurance and regulatory compliance strategic plans for assigned programs of DHCH.
3. Provide consultation to, and facilitation of, individuals and teams within assigned clinical programs related to quality, safety and compliance activities. (e.g. Program level safety teams).
4. Lead/direct teams at DHCH-wide level (e.g. Infection Control, Clinical Forms, FMEA).
5. May manage the DHCH infection control program. Develop and implement infection control plan, assure compliance with infection surveillance, prevention, control measures, and functions as the ICP and chairs the ICC.
6. Establish DHCH clinical quality assessment/improvement standards. Identify quality issues and conduct audits to further investigate issues. Audit outsourcing facilities as appropriate. Analyze audit results and submit reports on findings to DHCH leadership. Based on audit findings, recommend and implement preventive and/or corrective actions.
7. Regularly assess the knowledge needs of the clinical staff related to regulatory standards and develop plans to meet those requirements.
8. Identify personal learning needs of clinical staff and implement corrective action. Plans and conducts staff development programs to improve agency effectiveness.
9. Maintain up to date knowledge of Medicare/Medicaid/JC/HIPPA regulations through in-services and workshop attendance. Teach and train all staff on new regulations or changes in regulations/standards.
10. Regularly review clinical documentation, patient satisfaction records, and Quality Improvements to assess and identify trends. Recommends and implements process changes, policy changes, staff training or other appropriate mitigating factors in response to identified trends.
11. Provide oversight to the PI/QA Program Coordinator related to forms management, requests for information, data reports distributed to clinical programs.
12. Develops DHCH policy, procedures and objectives.
13. Performs other duties as assigned.

 

REQUIRED AND PREFERRED QUALIFICATIONS

Education and Formal Training

• Bachelor's degree in Nursing (RN) Required

 

Licensures, Certifications

• Current Registered Nurse licensure in the state of North Carolina or current RN licensure in participating compact state

 

Professional Work Experience

• Minimum of 2 years of hospice experience with a minimum of 1 year experience related to performance improvement, quality assurance, or regulatory affairs.

 

Knowledge, Skills & Abilities

• Working knowledge of Medicare and Medicaid regulations, including JC and DFS standards, ICD-9 Coding.
• Maintains confidentiality of employee and patient information.
• Promotes quality, comprehensive services through a team approach.
• Excellent interpersonal communication and organizational skills required.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

Return to Search Results